Kabira Gallery is committed to providing a smooth and reliable shopping experience for all customers. This Shipping Policy explains how orders are processed, shipped, and delivered once a purchase is made through our website.
Order Processing
All orders placed on Kabira Gallery are processed within one to two business days after successful payment confirmation. Orders placed on Sundays or public holidays are processed on the next working day. During peak seasons, festivals, or special promotional periods, order processing may take slightly longer due to higher order volumes.
Once your order is processed, it is handed over to our trusted courier partners for delivery.
Shipping Coverage
Kabira Gallery offers shipping across India. We work with reliable third-party courier and logistics partners to ensure that your order reaches you safely and within the estimated delivery time.
Currently, we do not offer international shipping. Any updates regarding expanded shipping locations will be communicated on our website.
Shipping Charges
Kabira Gallery offers free shipping on all orders across India. There is no minimum order value required to avail free shipping. The price displayed on the product and checkout page is the final price payable by the customer, with no hidden shipping or handling charges.
Estimated Delivery Time
Delivery timelines may vary depending on the delivery location and courier partner availability.
For orders within Ghaziabad and nearby areas, delivery generally takes two to four business days after dispatch. For other locations across India, delivery usually takes four to seven business days after dispatch.
Please note that delivery timelines are estimates and may be affected by factors beyond our control, such as weather conditions, courier delays, strikes, or regional restrictions.
Order Tracking
Once your order is shipped, you will receive a shipment confirmation message via email or SMS containing the tracking details. Customers can use the tracking link provided to monitor the status of their delivery.
If you are unable to track your order or require assistance, you may contact our support team for help.
Packaging and Handling
All products are carefully packed to ensure protection during transit. Special attention is given to gift items and fragile products to minimize the risk of damage. Despite our best efforts, if any damage occurs during shipping, customers are encouraged to inform us immediately.
Delivery Issues
If you experience any of the following issues, please contact us within forty-eight hours of receiving your order:
– Delayed delivery
– Damaged product
– Incorrect product delivered
– Missing items
Customers are requested to share their order ID along with clear images of the issue to help us resolve the matter quickly.
Address Accuracy
Customers are responsible for providing accurate and complete delivery information at the time of placing an order. Kabira Gallery will not be responsible for delays or non-delivery caused due to incorrect or incomplete address details provided by the customer.
Return, Refund and Replacement Policy – Kabira Gallery
At Kabira Gallery, customer satisfaction is important to us. This Return, Refund and Replacement Policy outlines the conditions under which products may be returned, replaced, or refunded.
Return Eligibility
Customers may request a return within seven days from the date of delivery. To be eligible for a return, the product must be unused, unwashed, and in its original condition. The item must be returned with original packaging, tags, and invoice intact.
Any product that does not meet these conditions may not be eligible for return or refund.
Non-Returnable Items
Certain products are not eligible for return or refund. These include personalized or customized items made specifically on customer request, products purchased during sale or clearance events, and items that show signs of use, damage, or alteration after delivery.
Gift cards or digital products, if offered, are also non-returnable.
How to Initiate a Return
To initiate a return request, customers must contact Kabira Gallery within seven days of delivery through our official email or phone number. The return request should include the order ID, reason for return, and clear images of the product.
Once the return request is reviewed and approved, the customer will receive instructions regarding the return process. Products sent back without prior approval may not be accepted.
Return Shipping
Return shipping charges are generally borne by the customer. However, if the return is due to a damaged product or an incorrect item delivered, Kabira Gallery will arrange return shipping or reimburse the return shipping cost, subject to verification.
Customers are advised to pack returned items securely to avoid damage during transit.
Refund Process
Once the returned product is received and inspected, refunds are processed within five to seven business days. Refunds are issued to the original payment method used at the time of purchase.
Shipping charges, if any, are non-refundable unless the return is due to an error on our part. In the case of cash-on-delivery orders, refunds will be processed through bank transfer or store credit, as communicated at the time of approval.
Replacement Policy
Replacements are offered only in cases where the product received is damaged or incorrect. Replacement requests must be raised within forty-eight hours of delivery, along with clear images showing the issue.
Once approved, the replacement product will be shipped at no additional cost to the customer. If the requested replacement item is unavailable, a refund may be offered instead.
Important Notes
Minor variations in color, design, or appearance due to lighting conditions or screen resolution are not considered defects and are not eligible for return or refund.
Kabira Gallery reserves the right to decline return, refund, or replacement requests if the policy conditions are not met or if misuse of the policy is suspected.
Contact Information
For any questions or concerns related to shipping, returns, refunds, or replacements, customers may contact:
Kabira Gallery
10/114 Sector 3, Rajendra Nagar, Sahibabad, Ghaziabad, UP 201005
Email: ugetreena@gmail.com
Phone: 093191 80747